Confidentiality Statement

Session confidentiality information that you disclose within Fairwinds sessions is confidential.

Examples of the exceptional circumstances when information would be shared to the relevant authorities are:

  • where disclosure is made at your request or with your consent
  • where we are legally required to do so
  • where we believe that someone, especially a child or vulnerable adult is at risk of harm
  • where we believe you are at risk of harm
  • where disclosure is permitted by law and required to protect our interest.

Security: links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites You should exercise caution and look at the privacy statement applicable to the website in question.

Personal information:

The type of personal information we collect

We currently collect and process the following information:

  • Name, DOB, profession
  • Phone number and email address

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you so we can make contact with you, your information is also used for data and research purposes.

We may share some of this information with funding partners and relevant stake holders, this information will be anonymous and only with your permission which will be discussed during our first appointment.

The only time we would share information without permission is if the law requires us to do so in regards to risk or safeguarding issues.

Fairwinds is not a crisis service

If you need help for a mental health crisis, emergency or breakdown, you should get immediate expert advice and assessment.

If you have an urgent need for support please contact your GP or go to your nearest A&E department. Or you can ring these listening services :

  • Samaritans: 116 123
  • SANE: 0300 3047000
  • If you’re under 19, you can also call 0800 1111 to talk to Childline. The number will not appear on your phone bill.

Get advice from 111 or ask for an urgent GP appointment if:

  • you are not able to speak to your local NHS urgent mental health helpline
  • you need help urgently for your mental health, but it’s not an emergency
  • you’re not sure what to do 111 will tell you the right place to get help if you need to see someone.

Call 999 or go to A&E now if:

  • someone’s life is at risk – for example, they have seriously injured themselves or taken an overdose
  • you do not feel you can keep yourself or someone else safe

A mental health emergency should be taken as seriously as a physical one. You will not be wasting anyone’s time.

Call: 999

Making a safety plan

If you struggle with suicidal thoughts or are supporting someone else, it may help to make a safety plan to use if you need it:

Ending Therapy

You may wish to end your sessions whenever you feel necessary and without explanation, or you may wish to take a break and resume therapy, when ready, at a later date, this can all be discussed with your therapist and your wishes respected.

Or equally you may have reached the ending of your agreed contract for therapy or have naturally reached the ending of your agreed time with your therapist and every eventuality is fine.