Complaints Policy

We are committed to providing a high-quality service to all of our clients. We acknowledge that we may not always get it right, so if something has gone wrong, we need to know. This will help us to improve our standard of service.

How Do I Make A Complaint?

You can contact us in via email or by telephone.

In the first instance, it may be helpful to contact the person dealing with your matter, who will do their best to resolve your concerns. If you do not feel able to raise your concerns with either of these people, or you are unsatisfied with their response, please contact Ceri Summers who has the responsibility for investigating and dealing with complaints.

You can contact Ceri by:

To help us to understand your complaint, and in order that we do not miss anything, please tell us:

  • Your full name and contact details:
  • What you think we have got wrong;
  • How you would like your complaint to be resolved;

If you require any help in making your complaint please let us know and we will try to assist you.

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